Partially Degraded Service

Uptime over the past 90 days. View historical uptime.
Production Platform Operational
90 days ago
99.99 % uptime
Today
OLTP Database Cluster Operational
90 days ago
100.0 % uptime
Today
Core/APIs Operational
90 days ago
100.0 % uptime
Today
Microservices Operational
90 days ago
100.0 % uptime
Today
Messaging Operational
90 days ago
100.0 % uptime
Today
Bots Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
99.98 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Pre Production Platform Operational
90 days ago
100.0 % uptime
Today
PreProd OLTP Database Cluster Operational
90 days ago
100.0 % uptime
Today
PreProd Core/APIs Operational
90 days ago
100.0 % uptime
Today
Stage Platform Operational
90 days ago
100.0 % uptime
Today
Stage OLTP Database Cluster Operational
90 days ago
100.0 % uptime
Today
Stage Core/APIs Operational
90 days ago
100.0 % uptime
Today
Third Party Providers Degraded Performance
90 days ago
99.99 % uptime
Today
Google Cloud Platform Google Cloud Pub/Sub Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google BigQuery Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Kubernetes Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Identity & Access Management Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
90 days ago
100.0 % uptime
Today
Temporal us-east-1 Operational
90 days ago
99.96 % uptime
Today
Temporal us-east-2 Operational
90 days ago
100.0 % uptime
Today
Temporal us-west-2 Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 15, 2026

No incidents reported today.

Apr 14, 2026

No incidents reported.

Apr 13, 2026
OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 13, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 17:00 PDT
Scheduled - We will be updating a small portion of CXMEngine on 4/13/2026 at 8 PM ET / 5 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Apr 13, 13:43 PDT
Monitoring the fix
Resolved - The recent impact to our messaging services has been resolved. The system is operational.
Apr 13, 09:21 PDT
Monitoring - At 7:50am PST we observed a degraded performance from our messaging services. We have implemented a fix and are monitoring the results. Please advise some actions may still be affected while the system stabilizes.
Apr 13, 08:16 PDT
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 9, 16:21 PDT
Verifying - Verification is currently underway for the maintenance items.
Apr 9, 15:46 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 15:30 PDT
Scheduled - We will be updating a small portion of CXMEngine on 4/9/2026 at 6:30 PM ET / 3:30 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Apr 9, 15:06 PDT
Intermittent Login Issues
Resolved - The recent login issues have been resolved. The system is operational.
Apr 9, 10:11 PDT
Monitoring - We have implemented a fix and are monitoring the results.
Apr 9, 09:12 PDT
Identified - Our team believes they have identified the cause of the disruption and are currently working on a solution based on that information. We appreciate your patience and will continue to share updates.
Apr 9, 08:54 PDT
Update - We are still investigating this issue and at this time it appears to be affecting users connecting from the East coast.
Apr 9, 07:57 PDT
Investigating - We are currently investigating reports of some users being unable to log into their accounts.
Apr 9, 07:33 PDT
Apr 8, 2026
OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 18:52 PDT
Verifying - Verification is currently underway for the maintenance items.
Apr 8, 17:11 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 17:00 PDT
Scheduled - We will be updating a small portion of CXMEngine on 4/8/2026 at 8 PM ET / 5 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Apr 8, 12:52 PDT
Apr 7, 2026
OvationCXM Pre-Production Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 7, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 14:00 PDT
Scheduled - We will be updating a small portion of CXMEngine pre-production environment on 4/7/2026 at 5 PM ET / 2 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Apr 7, 13:46 PDT
Apr 6, 2026
OvationCXM Pre-Production Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 6, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 15:30 PDT
Scheduled - We will be updating a small portion of CXMEngine pre-production on 4/6/2026 at 6:30 PM ET / 3:30 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Apr 6, 15:10 PDT
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
OvationCXM Pre-Production Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 12:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 12:00 PDT
Scheduled - We will be updating a small portion of CXMEngine Pre-Production environment on 4/2/2026 at 3 PM ET / 12 PM PT. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Mar 31, 11:18 PDT
Apr 1, 2026

No incidents reported.

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