Microservices Infrastructure Security and Maintenance Upgrades
Update - Our engineering teams are systematically working through updates across our microservices infrastructure. Maintaining customer uptime remains our top priority, and platform availability continues normally with no anticipated impact. We are actively monitoring system health throughout this process and will provide an update when available.
Nov 10, 2026 - 16:58 PST
Update - Our engineering teams are systematically working through updates across our microservices infrastructure. Maintaining customer uptime remains our top priority, and platform availability continues normally with no anticipated impact. We are actively monitoring system health throughout this process and will provide an update when available.
Nov 09, 2026 - 12:06 PST
Update - Our engineering teams are systematically working through updates across our microservices infrastructure. Maintaining customer uptime remains our top priority, and platform availability continues normally with no anticipated impact. We are actively monitoring system health throughout this process and will provide an update when available.
Nov 08, 2026 - 17:03 PST
Update - Our engineering teams are systematically working through updates across our microservices infrastructure. Maintaining customer uptime remains our top priority, and platform availability continues normally with no anticipated impact. We are actively monitoring system health throughout this process and will provide an update when available.
Nov 08, 2026 - 12:00 PST
Update - Our engineering teams are systematically working through updates across our microservices infrastructure. Maintaining customer uptime remains our top priority, and platform availability continues normally with no anticipated impact. We are actively monitoring system health throughout this process and will provide an update when available.
Nov 07, 2026 - 17:03 PST
Update - Our engineering teams are systematically working through updates across our microservices infrastructure. Maintaining customer uptime remains our top priority, and platform availability continues normally with no anticipated impact. We are actively monitoring system health throughout this process and will provide an update when available.
Nov 07, 2026 - 11:26 PST
Update - Our engineering teams are systematically working through updates across our microservices infrastructure. Maintaining customer uptime remains our top priority, and platform availability continues normally with no anticipated impact. We are actively monitoring system health throughout this process and will provide an update when available.
Nov 06, 2026 - 17:00 PST
Update - Our engineering teams are systematically working through updates across our microservices infrastructure. Maintaining customer uptime remains our top priority, and platform availability continues normally with no anticipated impact. We are actively monitoring system health throughout this process and will provide an update when available.
Nov 06, 2026 - 12:00 PST
Update - Our engineering teams are systematically working through updates across our microservices infrastructure. Maintaining customer uptime remains our top priority, and platform availability continues normally with no anticipated impact. We are actively monitoring system health throughout this process and will provide an update when available.
Nov 05, 2026 - 17:00 PST
Update - Our engineering teams are systematically working through updates across our microservices infrastructure. Maintaining customer uptime remains our top priority, and platform availability continues normally with no anticipated impact. We are actively monitoring system health throughout this process and will provide an update when available.
Nov 05, 2026 - 12:00 PST
Update - Our engineering teams are systematically working through updates across our microservices infrastructure. Maintaining customer uptime remains our top priority, and platform availability continues normally with no anticipated impact. We are actively monitoring system health throughout this process and will provide an update when available.
Nov 04, 2026 - 17:01 PST
Update - Our engineering teams are systematically working through updates across our microservices infrastructure. Maintaining customer uptime remains our top priority, and platform availability continues normally with no anticipated impact. We are actively monitoring system health throughout this process and will provide an update when available.
Nov 04, 2026 - 12:00 PST
Update - Our engineering teams are systematically working through updates across our microservices infrastructure. Maintaining customer uptime remains our top priority, and platform availability continues normally with no anticipated impact. We are actively monitoring system health throughout this process and will provide an update when available.
Nov 03, 2026 - 17:00 PST
Update - Our engineering teams are systematically working through updates across our microservices infrastructure. Maintaining customer uptime remains our top priority, and platform availability continues normally with no anticipated impact. We are actively monitoring system health throughout this process and will provide an update when available.
Nov 03, 2026 - 12:00 PST
Update - Our engineering teams are systematically working through updates across our microservices infrastructure. Maintaining customer uptime remains our top priority, and platform availability continues normally with no anticipated impact. We are actively monitoring system health throughout this process and will provide an update when available.
Nov 02, 2026 - 16:12 PST
Monitoring - Our Microservices are currently operating in a degraded performance state until further notice while we apply essential security patches. You may notice higher latency or intermittent request failures. We apologize for the inconvenience and will provide updates as the deployment progresses.
Nov 02, 2026 - 07:21 PST
Uptime over the past 90 days. View historical uptime.
Production Platform Degraded Performance
OLTP Database Cluster Operational
Core/APIs Operational
Microservices Degraded Performance
Messaging Operational
Bots Operational
Search Operational
Analytics Operational
Pre Production Platform Operational
PreProd OLTP Database Cluster Operational
PreProd Core/APIs Operational
Stage Platform Operational
Stage OLTP Database Cluster Operational
Stage Core/APIs Operational
Third Party Providers Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Identity & Access Management Operational
Google Cloud Platform Google Cloud Storage Operational
Temporal us-east-1 Operational
Temporal us-east-2 Operational
Temporal us-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 11, 2026

No incidents reported today.

Nov 10, 2026

OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 20:32 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 17:32 PST
Scheduled - We will be updating a small portion of CXMEngine on 11/10/2026 at 8:30 PM ET / 5:30 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Nov 10, 17:31 PST
OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 17:23 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 17:00 PST
Scheduled - We will be updating a small portion of CXMEngine on 11/10/2026 at 8 PM ET / 5 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Nov 10, 13:26 PST

Nov 9, 2026

Nov 8, 2026

Nov 7, 2026

OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 12:00 PST
Scheduled - We will be updating a small portion of CXMEngine on 11/7/2026 at 3 PM ET / 12 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Nov 7, 07:04 PST

Nov 6, 2026

Nov 5, 2026

OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 16:31 PST
Verifying - Verification is currently underway for the maintenance items.
Nov 5, 16:29 PST
Update - We are actively working on hardening to our AI Agent service. Users may experience intermittent connectivity issues.
Nov 5, 15:16 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 14:57 PST
Scheduled - We will be updating a small portion of CXMEngine on 11/5/2026 at 5:57 PM ET / 2:57 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Nov 5, 14:56 PST
OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 23:00 PST
Scheduled - We will be updating a small portion of CXMEngine on 11/4-5/2026 at 2 AM ET / 11 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Oct 30, 12:00 PDT

Nov 4, 2026

OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 20:00 PST
Scheduled - We will be updating a small portion of CXMEngine on 11/4/2026 at 11 PM ET / 8 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Nov 4, 14:34 PST
OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 23:00 PST
Scheduled - We will be updating a small portion of CXMEngine on 11/3-4/2026 at 2 AM ET / 11 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Oct 30, 11:59 PDT

Nov 3, 2026

Nov 2, 2026

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

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