The recent impact to KB Library Search has been resolved. The system is operational.
Posted Mar 18, 2026 - 08:49 PDT
Monitoring
We have implemented a fix and are monitoring the results. Please advise some actions may still be affected while the system stabilizes.
Posted Mar 18, 2026 - 08:36 PDT
Identified
We have identified the likely cause of the disruption and are currently implementing a fix. We appreciate your patience and will continue to share updates.
Posted Mar 18, 2026 - 07:58 PDT
Investigating
We are aware of a possible issue impacting our Modern theme KB Library sites - specifically the ability to search. A subset of users may be affected. We will continue to keep you updated and share more details as they emerge.
Posted Mar 18, 2026 - 07:16 PDT
This incident affected: Production Platform (OLTP Database Cluster, Core/APIs, Microservices, Messaging, Bots, Search, Analytics).