Degraded Application Performance

Incident Report for Ovation CXM

Resolved

The recent impact to the CXMEngine has been resolved. The system is operational.

Posted Jun 27, 2024 - 17:25 PDT

Update

All components are now operational. We are continuing to monitor for any further issues.

Posted Jun 27, 2024 - 10:23 PDT

Monitoring

We have implemented a fix and are monitoring the results. Please advise some actions may still be affected while the system stabilizes.

Posted Jun 27, 2024 - 10:07 PDT

Investigating

We are aware of a possible issue impacting our system. All users are current affected. We will continue to keep you updated and share more details as they emerge.

Posted Jun 27, 2024 - 09:53 PDT

This incident affected: Production Platform (OLTP Database Cluster, Core/APIs, Microservices, Messaging, Bots, Search, Analytics).