All Systems Operational
Uptime over the past 90 days. View historical uptime.
Production Platform Operational
90 days ago
99.99 % uptime
Today
OLTP Database Cluster ? Operational
90 days ago
100.0 % uptime
Today
Core/APIs Operational
90 days ago
99.98 % uptime
Today
Microservices ? Operational
90 days ago
99.98 % uptime
Today
Messaging ? Operational
90 days ago
99.98 % uptime
Today
Bots ? Operational
90 days ago
99.98 % uptime
Today
Search Operational
90 days ago
99.98 % uptime
Today
Analytics ? Operational
90 days ago
99.98 % uptime
Today
Pre Production Platform ? Operational
90 days ago
99.77 % uptime
Today
PreProd OLTP Database Cluster ? Operational
90 days ago
99.77 % uptime
Today
PreProd Core/APIs Operational
90 days ago
99.77 % uptime
Today
Stage Platform Operational
90 days ago
100.0 % uptime
Today
Stage OLTP Database Cluster ? Operational
90 days ago
100.0 % uptime
Today
Stage Core/APIs Operational
90 days ago
100.0 % uptime
Today
Providers Operational
90 days ago
99.99 % uptime
Today
Google Cloud Platform Google Kubernetes Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Pub/Sub Operational
90 days ago
99.99 % uptime
Today
Temporal us-east-1 Operational
90 days ago
100.0 % uptime
Today
Temporal us-east-2 Operational
90 days ago
100.0 % uptime
Today
Temporal us-west-2 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
OvationCXM Scheduled Maintenance: Move app.goboomtown.com to GCP Load Balancer Jul 9, 2024 18:00-19:00 PDT
We will be updating a small portion of the OvationCXM Engine on 7/9/2024 at 9 PM ET / 6 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Posted on Jul 01, 2024 - 08:44 PDT
Past Incidents
Jul 4, 2024

No incidents reported today.

Jul 3, 2024
OvationCXM 24.2.003b and 24.q2.003c Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 3, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 17:00 PDT
Scheduled - We will be updating a small portion of the OvationCXM Engine on 7/3/2024 at 8 PM ET / 5 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Jul 3, 16:19 PDT
Jul 2, 2024
Backup Site Degraded
Resolved - This incident has been resolved.
Jul 2, 15:10 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 14:23 PDT
Investigating - We are currently investigating this issue.
Jul 2, 11:27 PDT
Jul 1, 2024

No incidents reported.

Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.

Jun 28, 2024

No incidents reported.

Jun 27, 2024
OvationCXM Scheduled Maintenance: Modify load balancer and IP configuration for api.goboomtown.com
Completed - The scheduled maintenance has been completed.
Jun 27, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 18:00 PDT
Scheduled - We will be updating a small portion of the OvationCXM Engine on 6/27/2024 at 9 PM ET / 6 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Jun 25, 10:45 PDT
Degraded Application Performance
Resolved - The recent impact to the CXMEngine has been resolved. The system is operational.
Jun 27, 17:25 PDT
Update - All components are now operational. We are continuing to monitor for any further issues.
Jun 27, 10:23 PDT
Monitoring - We have implemented a fix and are monitoring the results. Please advise some actions may still be affected while the system stabilizes.
Jun 27, 10:07 PDT
Investigating - We are aware of a possible issue impacting our system. All users are current affected. We will continue to keep you updated and share more details as they emerge.
Jun 27, 09:53 PDT
Backup Site Degraded
Resolved - The recent impact to the backup site has been resolved.
Jun 27, 16:12 PDT
Investigating - We are currently investigating this issue.
Jun 26, 05:00 PDT
Jun 26, 2024
Jun 25, 2024
OvationCXM 24.2.003 (App-v4) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 25, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 17:00 PDT
Scheduled - We will be updating a small portion of the OvationCXM Engine on 6/25/2024 at 8 PM ET / 5 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Jun 25, 13:47 PDT
Chromium browsers crashing app-v4 all environments
Resolved - The recent issue affecting Chrome users has been successfully resolved.
Jun 25, 15:29 PDT
Monitoring - A fix has been implemented and we are monitoring for any additional regressions.
Jun 21, 12:17 PDT
Update - We have identified the root cause inside the application as being related to accessibility attributes on various navigation elements. A fix is being prepared.
Jun 21, 10:57 PDT
Identified - The issue has been identified as a problem with the latest release of the Chrome browser, v126, on the Windows platform. Clearing the cache seems to resolve the issue until a formal fix is provided by Google.
Jun 17, 13:58 PDT
Investigating - We are currently investigating this issue.
Jun 17, 11:53 PDT
Jun 24, 2024

No incidents reported.

Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024
Jun 20, 2024
OvationCXM Scheduled Maintenance: Modify load balancer and IP configuration for KB
Completed - The scheduled maintenance has been completed.
Jun 20, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 18:00 PDT
Scheduled - We will be updating a small portion of the OvationCXM Engine on 6/20/2024 at 9 PM ET / 6 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Jun 19, 12:40 PDT
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