All Systems Operational

Uptime over the past 90 days. View historical uptime.
Production Platform Operational
90 days ago
99.98 % uptime
Today
OLTP Database Cluster ? Operational
90 days ago
100.0 % uptime
Today
Core/APIs Operational
90 days ago
99.98 % uptime
Today
Microservices ? Operational
90 days ago
99.93 % uptime
Today
Messaging ? Operational
90 days ago
100.0 % uptime
Today
Bots ? Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
99.99 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
Pre Production Platform ? Operational
90 days ago
100.0 % uptime
Today
PreProd OLTP Database Cluster ? Operational
90 days ago
100.0 % uptime
Today
PreProd Core/APIs Operational
90 days ago
100.0 % uptime
Today
Stage Platform Operational
90 days ago
100.0 % uptime
Today
Stage OLTP Database Cluster ? Operational
90 days ago
100.0 % uptime
Today
Stage Core/APIs Operational
90 days ago
100.0 % uptime
Today
Third Party Providers Operational
90 days ago
99.99 % uptime
Today
Google Cloud Platform Google Cloud Pub/Sub Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google BigQuery Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Kubernetes Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Identity & Access Management Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
90 days ago
100.0 % uptime
Today
Temporal us-east-1 Operational
90 days ago
99.93 % uptime
Today
Temporal us-east-2 Operational
90 days ago
100.0 % uptime
Today
Temporal us-west-2 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 6, 2025

No incidents reported today.

Nov 5, 2025
OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 21:30 PST
Verifying - Verification is currently underway for the maintenance items.
Nov 5, 20:54 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 19:00 PST
Scheduled - We will be updating a small portion of CXMEngine on 11/5/2025 at 10 PM ET / 7 PM PT. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Nov 5, 12:44 PST
Nov 4, 2025
OvationCXM 25.q4.004 Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 14:06 PST
Verifying - Verification is currently underway for the maintenance items.
Nov 4, 13:57 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 13:45 PST
Scheduled - We will be updating a small portion of CXMEngine on 11/4/2025 at 4:45 PM ET / 1:45 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Nov 4, 13:44 PST
Nov 3, 2025

No incidents reported.

Nov 2, 2025
GoodData Dashboards not Updated to Current Date
Resolved - The recent data discrepancy in GoodData reporting has been resolved. The system is operational.
Nov 2, 22:05 PST
Monitoring - We have implemented a fix and are monitoring the results. There may be some delay of for the dashboards to update with the latest data as it processes.
Oct 31, 10:53 PDT
Identified - We are aware of a minor reporting issue identified with our GoodData Dashboards. Our team is currently working on creating a solution and will apply it shortly. Thank you for your patience while we resolve this issue.
Oct 31, 09:06 PDT
Nov 1, 2025

No incidents reported.

Oct 31, 2025
Investigating a possible disruption
Resolved - The recent impact to the Knowledge Library services has been resolved. The system is operational.
Oct 31, 15:47 PDT
Monitoring - The services for Knowledge Libraries has recovered and all libraries should be reachable. Some users may experience intermittent slowness when navigating between pages for a short period. We are currently monitoring the performance of these services to ensure they remain online and stable.
Oct 31, 15:10 PDT
Investigating - The 'Knowledge Base' library service is experiencing a partial outage. A subset of users may be affected and some libraries may not be reachable. We will continue to keep you updated and share more details as they emerge.
Oct 31, 14:25 PDT
Oct 30, 2025
Knowledge Libraries Unavailable - Search Performance Degradation
Resolved - The recent impact to Knowledge Libraries & Search has been resolved. The system is operational.
Oct 30, 07:19 PDT
Monitoring - We have implemented a fix and are monitoring the results.
Oct 30, 06:45 PDT
Identified - We have identified the cause of the disruption and are currently implementing a fix. We appreciate your patience and will continue to share updates.
Oct 30, 06:37 PDT
Oct 29, 2025
OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 20:00 PDT
Scheduled - We will be updating a small portion of CXMEngine on 10/29/2025 at 11 PM ET / 8 PM PT. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Oct 29, 11:13 PDT
OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 15:56 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 15:40 PDT
Scheduled - We will be updating a small portion of CXMEngine on 10/29/2025 at 6:40 PM ET / 3:40 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Oct 29, 15:38 PDT
Oct 28, 2025
OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:00 PDT
Scheduled - We will be updating a small portion of CXMEngine on 10/28/2025 at 11 PM ET / 8 PM PT. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Oct 28, 14:43 PDT
OvationCXM 25.q4.002b Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 16:11 PDT
Verifying - Verification is currently underway for the maintenance items.
Oct 28, 16:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 16:00 PDT
Scheduled - We will be updating a small portion of CXMEngine on 10/28/2025 at 7 PM ET / 4 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Oct 28, 14:42 PDT
Oct 27, 2025
OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 20:00 PDT
Scheduled - We will be updating a small portion of CXMEngine on 10/27/2025 at 11 PM ET / 8 PM PT. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Oct 27, 11:08 PDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 24, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 20:00 PDT
Scheduled - We will be updating a small portion of CXMEngine on 10/24/2025 at 11 PM ET / 8 PM PT. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Oct 24, 11:13 PDT
Oct 23, 2025
OvationCXM 25.q4.002a Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 15:58 PDT
Verifying - Verification is currently underway for the maintenance items.
Oct 23, 15:54 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 15:45 PDT
Scheduled - We will be updating a small portion of CXMEngine on 10/23/2025 at 6:45 PM ET / 3:45 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Oct 23, 15:41 PDT
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