All Systems Operational

Uptime over the past 90 days. View historical uptime.
Production Platform Operational
90 days ago
99.98 % uptime
Today
OLTP Database Cluster Operational
90 days ago
100.0 % uptime
Today
Core/APIs Operational
90 days ago
99.98 % uptime
Today
Microservices Operational
90 days ago
99.93 % uptime
Today
Messaging Operational
90 days ago
99.99 % uptime
Today
Bots Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Pre Production Platform Operational
90 days ago
100.0 % uptime
Today
PreProd OLTP Database Cluster Operational
90 days ago
100.0 % uptime
Today
PreProd Core/APIs Operational
90 days ago
100.0 % uptime
Today
Stage Platform Operational
90 days ago
100.0 % uptime
Today
Stage OLTP Database Cluster Operational
90 days ago
100.0 % uptime
Today
Stage Core/APIs Operational
90 days ago
100.0 % uptime
Today
Third Party Providers Operational
90 days ago
99.99 % uptime
Today
Google Cloud Platform Google Cloud Pub/Sub Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google BigQuery Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Kubernetes Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Identity & Access Management Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
90 days ago
100.0 % uptime
Today
Temporal us-east-1 Operational
90 days ago
99.93 % uptime
Today
Temporal us-east-2 Operational
90 days ago
100.0 % uptime
Today
Temporal us-west-2 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 4, 2026

No incidents reported today.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025
Temporary Internal Search Disruption
Resolved - From 12:40pm to 1:00pm Pacific time the search service that handles all searches inside the CXMEngine platform was temporarily disrupted. Service was restored shortly after and a full recovery was completed by 1:00pm with Global Search now returning results. We apologize for any disruption to work being done during this time and are monitoring the service closely to ensure there are no further disruptions.
Dec 30, 12:40 PST
Dec 29, 2025
OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 29, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 29, 20:00 PST
Scheduled - We will be updating a small portion of CXMEngine on 12/29/2025 at 11 PM ET / 8 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Dec 29, 15:41 PST
Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025
OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 23, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 20:00 PST
Scheduled - We will be updating a small portion of CXMEngine on 12/23/2025 at 11 PM ET / 8 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Dec 23, 11:49 PST
Dec 22, 2025
Message Timeouts & Failures | Service Disruption
Resolved - From 10:37am to 11:19am PST the Openfire service experienced a service disruption which resulted in slow or failed message retrievals impacting the communication threads on cases.
Dec 22, 10:30 PST
Dec 21, 2025

No incidents reported.

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