All Systems Operational

Uptime over the past 90 days. View historical uptime.
Production Platform Operational
90 days ago
99.98 % uptime
Today
OLTP Database Cluster ? Operational
90 days ago
100.0 % uptime
Today
Core/APIs Operational
90 days ago
99.89 % uptime
Today
Microservices ? Operational
90 days ago
100.0 % uptime
Today
Messaging ? Operational
90 days ago
100.0 % uptime
Today
Bots ? Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
Pre Production Platform ? Operational
90 days ago
100.0 % uptime
Today
PreProd OLTP Database Cluster ? Operational
90 days ago
100.0 % uptime
Today
PreProd Core/APIs Operational
90 days ago
100.0 % uptime
Today
Stage Platform Operational
90 days ago
100.0 % uptime
Today
Stage OLTP Database Cluster ? Operational
90 days ago
100.0 % uptime
Today
Stage Core/APIs Operational
90 days ago
100.0 % uptime
Today
Third Party Providers Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Pub/Sub Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google BigQuery Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Kubernetes Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Identity & Access Management Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
90 days ago
100.0 % uptime
Today
Temporal us-east-1 Operational
90 days ago
100.0 % uptime
Today
Temporal us-east-2 Operational
90 days ago
100.0 % uptime
Today
Temporal us-west-2 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 30, 2025
Increase in Job Queue Length
Resolved - The recent impact to our job queue has been resolved. The system is operational.
Jun 30, 10:54 PDT
Update - We identified the root cause which led to a backup in the job queue. Job queues recovered quickly and have remained steady. The incident will remain open over the weekend as the team continue to monitor the situation.
Jun 27, 18:12 PDT
Update - Following our last update, while the fix we implemented addressed one of the root causes, we are still observing higher than normal response times in some services.

Users may experience intermittent slowness across the platform. We are working to identify all affected areas and understand the full impact.

Resolving this has our full attention. Our engineering team is actively investigating the remaining issues to restore normal performance as quickly as possible. We sincerely apologize for the continued disruption and will provide another update as soon as we have more information.
Jun 27, 14:21 PDT
Update - We have deployed the fix, and our initial monitoring shows that performance for Tasks, Actions, and Automations has returned to normal.

Our team will continue to monitor the situation to ensure a full and stable recovery. We will post a final update once we can confirm the issue is fully resolved.
Jun 27, 08:44 PDT
Update - We have confirmed that the performance issues identified earlier may be affecting Tasks, Actions, and Automations. We have identified the initial cause and are working on developing a solution to avoid this in the future.
Jun 26, 15:46 PDT
Update - Following up on our previous notice, at this time we have not observed evidence yet that these backend slowdowns are impacting users. All user-facing services are operating normally. Our team is continuing to monitor the situation and will provide further updates as necessary.
Jun 26, 12:30 PDT
Monitoring - We are looking into a possible slowdown in our service and a fix is being implemented. As we know more and performance is restored we will update this page. Thank you for your patience.
Jun 26, 10:41 PDT
Investigating - We are currently investigating this issue.
Jun 26, 10:31 PDT
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
OvationCXM 25.q2.004 Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 14:14 PDT
Verifying - Verification is currently underway for the maintenance items.
Jun 27, 13:49 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 13:45 PDT
Scheduled - We will be updating a small portion of the OvationCXM Engine on 6/27/2025 at 4:45 PM ET / 1:45 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Jun 27, 13:43 PDT
OvationCXM 25.q2.002c Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 13:31 PDT
Verifying - Verification is currently underway for the maintenance items.
Jun 27, 13:23 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 13:15 PDT
Scheduled - We will be updating a small portion of the OvationCXM Engine on 6/27/2025 at 4:15 PM ET / 1:15 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Jun 27, 13:14 PDT
Jun 26, 2025
Jun 25, 2025
OvationCXM Scheduled DB Maintenance
Completed - The scheduled maintenance has been completed.
Jun 25, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 17:00 PDT
Scheduled - We will be updating a small portion of the OvationCXM database on 6/25/2025, beginning at 8 PM ET / 5 PM PT. The deployment is estimated to take 2-3 hours, followed by testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Jun 23, 11:20 PDT
OvationCXM 25.q2.002b Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 25, 14:50 PDT
Verifying - Verification is currently underway for the maintenance items.
Jun 25, 14:39 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 14:30 PDT
Scheduled - We will be updating a small portion of the OvationCXM Engine on 6/25/2025 at 5:30 PM ET / 2:30 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Jun 25, 10:51 PDT
OvationCXM 25.q2.002a Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 25, 10:46 PDT
Verifying - Verification is currently underway for the maintenance items.
Jun 25, 10:46 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 10:30 PDT
Scheduled - We will be updating a small portion of the OvationCXM Engine on 6/25/2025 at 1:30 PM ET / 10:30 AM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Jun 25, 10:24 PDT
Jun 24, 2025
OvationCXM 25.q2.003 Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 24, 17:29 PDT
Verifying - Verification is currently underway for the maintenance items.
Jun 24, 17:26 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 17:00 PDT
Scheduled - We will be updating a small portion of the OvationCXM Engine on 6/24/2025 at 8 PM ET / 5 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Jun 24, 12:43 PDT
Jun 23, 2025
OvationCXM Scheduled DB Maintenance
Completed - The scheduled maintenance has been completed.
Jun 23, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 17:00 PDT
Scheduled - We will be updating a small portion of the OvationCXM database on 6/23/2025, beginning at 8 PM ET / 5 PM PT. The deployment is estimated to take 2-3 hours, followed by testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Jun 23, 11:19 PDT
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 20, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 17:00 PDT
Scheduled - We will be updating a small portion of the OvationCXM database on 6/20/2025, beginning at 8 PM ET / 5 PM PT. The deployment is estimated to take a few hours, followed by testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Jun 20, 13:13 PDT
Jun 19, 2025
OvationCXM 25.q2.002 Scheduled Maintenance
Completed - The scheduled maintenance is complete.
Jun 19, 21:37 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 20:00 PDT
Scheduled - We will be updating a small portion of the OvationCXM Engine on 6/19/2025 at 11 PM ET / 8 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Jun 19, 15:15 PDT
Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

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