All Systems Operational

Uptime over the past 90 days. View historical uptime.
Production Platform Operational
90 days ago
100.0 % uptime
Today
OLTP Database Cluster ? Operational
90 days ago
100.0 % uptime
Today
Core/APIs Operational
90 days ago
100.0 % uptime
Today
Microservices ? Operational
90 days ago
100.0 % uptime
Today
Messaging ? Operational
90 days ago
100.0 % uptime
Today
Bots ? Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
Pre Production Platform ? Operational
90 days ago
100.0 % uptime
Today
PreProd OLTP Database Cluster ? Operational
90 days ago
100.0 % uptime
Today
PreProd Core/APIs Operational
90 days ago
100.0 % uptime
Today
Stage Platform Operational
90 days ago
100.0 % uptime
Today
Stage OLTP Database Cluster ? Operational
90 days ago
100.0 % uptime
Today
Stage Core/APIs Operational
90 days ago
100.0 % uptime
Today
Third Party Providers Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Pub/Sub Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google BigQuery Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Kubernetes Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Identity & Access Management Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
90 days ago
100.0 % uptime
Today
Temporal us-east-1 Operational
90 days ago
100.0 % uptime
Today
Temporal us-east-2 Operational
90 days ago
100.0 % uptime
Today
Temporal us-west-2 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 18, 2025
OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 16:03 PDT
Verifying - Verification is currently underway for the maintenance items.
Sep 18, 15:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 15:40 PDT
Scheduled - We will be updating a small portion of CXMEngine on 9/18/2025 at 6:40 PM ET / 3:40 PM PT. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. Most active users shouldn't be impacted by the change but might notice a slight delay while accessing certain portions of the application during deployment.
Sep 18, 15:38 PDT
Sep 17, 2025

No incidents reported.

Sep 16, 2025
OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 17:19 PDT
Verifying - Verification is currently underway for the maintenance items.
Sep 16, 17:11 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 17:00 PDT
Scheduled - We will be updating the CXMEngine on 09/16/2025 at 5PM Pacific Time. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. We do not anticipate any impact to features and actions in the CXMEngine platform although there may be a slight delay while accessing certain portions of the application during deployment.
Sep 16, 12:45 PDT
Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
OvationCXM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 17:00 PDT
Scheduled - We will be updating the CXMEngine on 9/11/25 at 5:00pm PST. The deployment is usually 5 to 10 minutes followed by approximately 30 minutes of testing and validation. We do not anticipate any impact to features and actions in the CXMEngine platform although there may be a slight delay while accessing certain portions of the application during deployment.
Sep 11, 15:14 PDT
Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025
Journey Progression Failure
Resolved - This incident has been resolved.
Sep 4, 16:08 PDT
Investigating - We are currently investigating this issue.
Sep 4, 12:42 PDT
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